Terms of Service

1. Agreement to These Terms

By accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Changes to These Terms

We may modify these Terms from time to time. When we do, we will update the “Last updated” date above and, for material changes, provide additional notice where appropriate. Changes are effective when posted. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

3. Eligibility

The Service is offered only in the United States. To create an account you must be a resident of the United States and provide a valid U.S. mobile telephone number capable of receiving text messages; we verify this at sign-up, and numbers outside the United States and most virtual or internet-based numbers are declined. We make the Service available in all fifty states, the District of Columbia, and U.S. territories, subject to the giveaway eligibility rules published with any particular giveaway.

You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase a subscription or enter a giveaway. Users aged 13 to 17 may use the free portions of the Service only with the involvement and consent of a parent or legal guardian who agrees to these Terms. The Service is not intended for, and may not be used by, children under 13.

4. Your Account

You access your account using your mobile phone number and a one-time verification code. You are responsible for maintaining control of your phone number and account access, and for all activity under your account. You agree to provide accurate information and to notify us promptly at support@findfredo.com of any unauthorized use. We may suspend or terminate accounts that contain false information or are used in violation of these Terms. One person may not maintain more than one account, and accounts are personal to you and non-transferable.

5. Subscriptions, Billing, and Automatic Renewal

• Certain features require a paid subscription, billed through our payment processor, Stripe.
• Subscriptions are billed in advance on a recurring basis (for example, monthly) at the price shown at checkout, plus any applicable taxes.
• Automatic renewal. Your subscription automatically renews at the end of each billing period at the then-current price, and your payment method is charged automatically, until you cancel. By subscribing, you authorize us and Stripe to store your payment method and charge it on a recurring basis without further authorization until you cancel.
• How to cancel. You may cancel at any time through your account or the customer billing portal. To avoid the next charge, cancel before your current period ends.

6. Free Demo

We may offer a free demo or trial version of the game for your personal enjoyment. We may modify, limit, or discontinue the free demo at any time. If a free trial converts to a paid subscription, we will disclose the terms at sign-up, and the automatic-renewal terms in Section 5 apply.

7. Refunds

Cancellation takes effect at the end of your current billing period, and you retain access until then. Except where required by law, all payments are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or periods during which you did not use the Service.

8. Price Changes and Errors

We may change subscription prices or features. We will give you advance notice of price changes, which take effect on your next renewal; continuing your subscription after a change takes effect constitutes acceptance of the new price. Prices and descriptions may contain errors; we reserve the right to correct any errors and to cancel any orders placed based on incorrect information, even after an order is confirmed.

9. Electronic Communications and Consent

By using the Service, you consent to receive communications from us electronically—including by text, email, and notices posted within the Service—and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that they be in writing. This consent is given under the federal E-SIGN Act and similar laws.

10. Text Messages and Email

Our text-message (SMS) program is marketing only. Marketing texts (new-puzzle alerts and offers) are sent only if you separately opt in via the checkbox on our sign-up form; marketing consent is optional and never a condition of any purchase or of using the Service. Account and service communications (such as login/security codes and billing or renewal notices) are sent by email, not text. This is all described in our Privacy Policy. You can opt out of texts by replying STOP and get help by replying HELP. Message and data rates may apply.

11. License to Use the Service

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own personal, non-commercial enjoyment. All rights not expressly granted are reserved.

12. Acceptable Use

You agree that you will not:

• Use bots, scripts, automation, or any technical means to cheat, manipulate scores, or play on another’s behalf;
• Scrape, harvest, copy, frame, mirror, or extract data, panoramas, puzzle answers, or other content from the Service;
• Reverse engineer, decompile, disassemble, or attempt to discover source code or underlying puzzle answers;
• Share, sell, sublicense, or transfer your account or subscription, or publish puzzle answers in a way that undermines the game;
• Interfere with, disrupt, overload, or attempt to gain unauthorized access to the Service or its infrastructure;
• Upload or transmit viruses, malware, or other harmful code;
• Infringe any intellectual-property, privacy, or other rights, or use the Service for any unlawful, fraudulent, harassing, hateful, or abusive purpose.

13. User Content and Conduct

You are responsible for any content you submit, including your display name, your profile photo, any rating you leave, and any communications with us (“User Content”). You must not submit content that is unlawful, infringing, deceptive, offensive, or that impersonates another person. You grant us a worldwide, non-exclusive, royalty-free, sublicensable license to use, host, store, display, and reproduce your User Content solely to operate and provide the Service. We may remove or refuse User Content, and may reclaim display names, at our discretion.

Player pins. Your player pin can be seen by people you are connected with in the Service. You may only use a photo of yourself. You must not use a photo of another person, a photo you do not have the right to use, or any image that is sexual, hateful, or otherwise inappropriate. The section below sets out how a pin is made and what you agree to by making one. You can change or delete your pin at any time, and deleting it removes the stored file.

Ratings. Any rating you leave must reflect your genuine experience. We may display ratings in aggregate. We do not offer anything in exchange for a positive rating, and we may remove ratings that are fake, incentivized, or abusive.

14. Your Player Pin, Photos, and AI-Generated Images

Adding a photo is optional. If you never add one, your pin shows your initials and nothing in this section applies to you.

How a pin is made. If you choose to add a photo, your camera opens in your browser and a fixed outline is drawn for you to line yourself up with. Nothing measures or locates your face. When you take the picture, that single still image is sent to a third-party image-generation provider (currently Google and/or Black Forest Labs), which returns an illustrated character portrait. If you save it, only the finished illustration is stored—we do not store the original photograph. Those providers process the image under their own terms and policies.

Your consent. By taking a photo for your player pin, you confirm that the photo is of you, that you are entitled to provide it, and that you consent to it being processed as described here and in our Privacy Policy. If you do not want your photograph processed this way, do not add one; the Service works fully without it.

Biometrics. We do not perform facial recognition and we do not scan the geometry of your face. We do not create, store, sell, lease, trade, or otherwise profit from any faceprint, face template, or other biometric identifier. The only facial measurement anywhere in the Service is taken from the illustration the model returns, so that pins are framed consistently—it is a measurement of a drawing, it never leaves your device, and it is discarded immediately. To the extent any part of this were nonetheless treated as biometric data under applicable law, your consent above is given for the sole purpose of creating the pin you asked us to create, and it is destroyed on completion of that purpose. See the Privacy Policy for the full statement.

AI-generated results. A player pin is generated automatically by a machine learning model. Results vary, are not guaranteed to resemble you or to meet any particular standard, and may occasionally be unusable—you can regenerate or simply not save one. Because generation costs us money on every attempt, the number of generations is limited per player per day. Automated generation may be reduced, changed, or withdrawn at any time.

Your licence to us. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and display your photo and the resulting pin solely to create, store, and display your player pin within the Service and to review it if it is reported. We do not use your photo or pin to advertise the Service, to train any model of our own, or for any purpose other than the one you gave it for. This licence ends when you delete the pin, except for copies we are required to keep by law and for a short period in routine backups.

Visibility. Pins are shown to players you have accepted as friends and to our staff for moderation. A pin is stored at an unguessable web address, so anyone you send that address to could view it. Treat it as unlisted rather than private.

Removal. We may remove any pin that violates these Terms, and we may do so without notice where the image appears to depict someone other than the account holder or is reported as abusive.

15. Reporting, Blocking, and Enforcement

If you see a profile photo or other User Content you believe is objectionable, you can report it from within the Service. Reporting also blocks that person by default. Blocking takes effect both ways: once either of you has blocked the other, neither will see the other anywhere in the Service, including on leaderboards and in friend lists, and a shared invite link will not reconnect you.

We review reports and may remove content, remove a profile photo, suspend an account, or terminate access. We aim to act on reports of objectionable content promptly. You can also contact us at support@findfredo.com.

16. Friends, Invites, Referrals, and Rewards

You can share a personal invite link. Opening someone’s link connects the two of you as friends, and if you create an account through it, that connection is recorded so the person who invited you receives credit. Friends can see each other’s full names, profile photos, and scores; other players see an abbreviated name.

Rewards earned for inviting other people, and any codes issued with them, are personal to you, have no cash value, and may not be sold, transferred, or combined with other offers unless we say otherwise. A gifted or referral membership lasts only while the membership of the person who gave it remains active. We may change or withdraw reward tiers at any time; rewards you have already unlocked are not taken back. We may void rewards, codes, and accounts obtained through fake accounts, automation, or other abuse.

17. Intellectual Property

The Service and all of its content—including the games, panoramic imagery, text, graphics, layouts, logos, and the “Find Fredo” name and marks—are owned by Find Fredo LLC or its licensors and are protected by intellectual-property laws. Except for the limited license above, these Terms grant you no rights in the Service or its content. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without obligation to you.

18. Copyright Complaints (DMCA)

We respect intellectual-property rights. If you believe content on the Service infringes your copyright, send a notice to support@findfredo.com (subject line “DMCA Notice”) including: (a) your physical or electronic signature; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and its location; (d) your contact information; (e) a statement that you have a good-faith belief the use is not authorized; and (f) a statement, under penalty of perjury, that the information is accurate and you are authorized to act. We may remove infringing material and terminate repeat infringers.

19. Third-Party Services

The Service relies on third-party services—including mapping, payment, hosting, messaging, content-delivery, image-generation, and advertising-measurement providers—each governed by its own terms and policies. Where we run paid advertising, advertising platforms such as Meta and TikTok may receive information about your visit as described in our Privacy Policy, which also explains how to opt out. We are not responsible for the availability, accuracy, or practices of third-party services, and your use of them is at your own risk.

Map imagery is provided by Google and is subject to Google’s own terms. You must not obscure, remove, or alter any attribution shown on a map, and you must not copy, scrape, or redistribute map imagery or our panoramas.

20. Promotions and Beta Features

Any contests, sweepstakes, discounts, or promotions we offer may be subject to additional rules, which will govern in the event of a conflict with these Terms. Where we run a giveaway, its Official Rules are published with that giveaway and set out who may enter, how to enter without making any purchase, how winners are selected and notified, and what a winner must do to claim a prize. We may also offer features identified as beta or experimental, which are provided “as is” for evaluation and may be changed or withdrawn at any time.

21. Disclaimers

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

22. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIND FREDO LLC AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM OR USD $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

23. Indemnification

You agree to indemnify, defend, and hold harmless Find Fredo LLC and its owners and personnel from any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising from or related to your use of the Service, your User Content, or your violation of these Terms or applicable law.

24. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, if you violate these Terms, if required by law, or if we discontinue the Service. You may stop using the Service at any time. Upon termination, your license ends. Sections that by their nature should survive—including Sections 7, 11, 14, 18, 19, 20, 22, and 23—will survive.

25. Dispute Resolution; Arbitration; Class-Action and Jury Waiver

Please read this section carefully—it affects your legal rights. Except where prohibited by law, you and Find Fredo LLC agree that any dispute, claim, or controversy arising out of or relating to the Service or these Terms will be resolved by binding individual arbitration administered by a recognized arbitration provider under its consumer rules, rather than in court, except that either party may bring an individual claim in small-claims court. The arbitration will take place in Texas or, at your election, your home county, or by video or telephone where available—so that living far from us is never itself a reason you cannot bring a claim. You and we waive any right to a jury trial and waive any right to participate in a class action, class-wide arbitration, or representative action. If the class-action waiver is found unenforceable as to a particular claim, that claim will proceed in court. You may opt out of this arbitration agreement by emailing support@findfredo.com with the subject line “Arbitration Opt-Out” within 30 days of first accepting these Terms.

26. Governing Law

These Terms are governed by the laws of the State of Texas, where Find Fredo LLC maintains its principal place of business, together with applicable U.S. federal law, and without regard to conflict-of-laws rules. Subject to Section 25, the state and federal courts located in Texas will have exclusive jurisdiction over any dispute not subject to arbitration, and you and we consent to personal jurisdiction there.

Nothing in this section deprives you of the protection of any mandatory consumer-protection law of the state where you live that cannot be waived by agreement, and nothing here prevents you from bringing a claim in your local small-claims court.

27. Time Limit on Claims

To the extent permitted by law, any claim arising out of or relating to the Service or these Terms must be filed within one (1) year after the claim arose; otherwise, the claim is permanently barred.

28. Geographic Restrictions and Export

The Service is operated from the United States and is offered only to users in the United States. We make no representation that the Service is appropriate or available elsewhere, and we do not direct it to, or intend to offer it in, the European Economic Area, the United Kingdom, or any other territory. Access from outside the United States is at your own initiative and risk, and you are responsible for compliance with local law. You agree to comply with all applicable export-control and sanctions laws, and you represent that you are not located in an embargoed country or on any restricted-party list.

29. Notices

We may provide notices to you by text, email, or posting within the Service. You may send notices to us at support@findfredo.com.

30. Miscellaneous

These Terms, together with the Privacy Policy and any rules for promotions you participate in, constitute the entire agreement between you and Find Fredo LLC regarding the Service and supersede any prior agreements. If any provision is found unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be modified to the minimum extent necessary. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. There are no third-party beneficiaries. We are not liable for any delay or failure caused by events beyond our reasonable control. Section headings are for convenience only.

31. Contact Us

Questions about these Terms? Contact us at support@findfredo.com (Find Fredo LLC).